Last updated: 1 November 2026
This Refund Policy explains when you can get your money back for products and services bought from Nexi Bloom LLC, how to ask for a refund, and how long it takes. It sits alongside our Terms & Conditions. Where this policy covers something in more detail than the Terms, this policy applies.
Hosting plans: 30 day money back guarantee
Shared hosting, managed WordPress hosting and reseller hosting plans come with a 30 day money back guarantee on your first order. If the service is not right for you, tell us within 30 days of your first payment and we will refund the plan fee in full.
The guarantee applies once per customer, to a first purchase of a plan. It does not apply to a plan you have held before, cancelled, and then ordered again.
VPS plans: 7 day refund window
VPS plans can be refunded within 7 days of your first payment. The window is shorter than for shared hosting because a VPS reserves CPU, memory and storage for you alone from the moment it is built, and those resources are not available to anyone else while you hold them.
Dedicated servers: not refundable
Dedicated servers are not refundable once the server has been provisioned and the login details sent to you. A dedicated machine is assigned to you specifically and taken out of our available stock, so we cannot resell that month. If you are unsure whether a dedicated server is the right fit, talk to us first and we will recommend a VPS plan you can test under the 7 day window instead.
Domain names: not refundable
Domain registrations, transfers and renewals cannot be refunded. When you register or renew a domain we pay the registry immediately and that fee is not returned to us, even if you cancel the domain the same day. This is standard across the industry and is not specific to Nexi Bloom.
Please check the spelling of a domain carefully before you order. A domain registered with a typo cannot be refunded or renamed, it can only be registered again correctly as a separate purchase.
Renewals
Renewal payments are not covered by the money back guarantee, which applies to first orders only. If you do not want a plan to renew, cancel it from your account or contact us before the renewal date. We will send you a reminder by email before each renewal so you have time to decide.
If a renewal is charged after you asked us in writing to cancel, that is our error and we will refund it in full.
Setup fees, migrations and add-ons
One off setup fees, data migrations, dedicated IP addresses, SSL certificates bought through us, licence fees we pay on your behalf and other third party add-ons are not refundable once the work is done or the licence is issued. If you refund a hosting plan under the money back guarantee, any add-on fees already incurred are deducted from the amount returned.
Design, development and marketing projects
Project work is quoted individually and the refund window for each project is set out in its project agreement. Refunds are not available for project work in these cases:
- the project has reached its second revision stage
- the order involved a rush service, such as 24 hour delivery
- there has been no response or input from you for 30 days without notice to us
Approved project refunds are issued less a 10% service fee, which covers the work already carried out and the cost of processing. If you accept a refund for design work you give up the right to use any designs or concepts supplied, and ownership of unused concepts stays with Nexi Bloom.
If a project has been inactive for 60 days, restarting it requires a $350 reactivation fee.
When we cannot offer a refund
Refunds are not available where:
- the refund window for the product has passed
- the account was suspended or closed for breaching our Acceptable Use Policy, for example spam, malware or illegal content
- the charge relates to a domain, a renewal, or a third party licence
- the service was used for the billing period in question and worked as described
- you are asking for a refund of overage or penalty charges that were correctly applied, including the late payment penalty described in our Terms
How to request a refund
Email [email protected] from the email address on the account, and include:
- your invoice number or order number
- the product or plan the request relates to
- a short note on why you are asking, which helps us fix the underlying problem
We acknowledge every request within one business day and tell you in writing whether it is approved, along with the amount.
How refunds are processed
Approved refunds are processed within 6 to 7 business days and go back to the original payment method. We cannot send a refund to a different card, account or person than the one that paid.
Once we release a refund, how quickly it appears on your statement is up to your bank or card issuer, and usually takes a further 3 to 10 business days.
Our payments are handled by Paddle.com Market Ltd, which acts as the merchant of record for your purchase. Paddle may appear as the seller on your card or bank statement rather than Nexi Bloom. Refunds we approve are issued through Paddle, so the credit may also show Paddle as the source.
Cancelling is not the same as a refund
Cancelling a plan stops it renewing in future. It does not automatically refund the period you have already paid for, and your service normally stays live until the end of that period. If you want both, say so when you contact us and we will treat it as a refund request as well as a cancellation.
Chargebacks
If you think a charge is wrong, please contact us first. We can usually resolve it faster than a bank dispute, which can take several weeks. Raising a chargeback without contacting us may lead to the account being suspended while the dispute is investigated, because the funds are held from us during that time.
Your statutory rights
Nothing in this policy removes any rights you have under the consumer law that applies to you. Where that law gives you a stronger right to a refund than this policy does, that law applies.
Changes to this policy
We may update this policy from time to time. The version in force when you placed your order is the one that applies to that order. The date at the top of this page shows when it was last changed.
Contact us
Questions about a charge or a refund can go to [email protected] and we will come back to you within one business day.
