What You Will Receive Each Month
A retainer should never feel like a black box. Each month your plan normally covers the items below, adjusted to whatever your audit found and the scope you chose.
- Profile upkeep: posts, photos, service and category checks, and drafted replies to new reviews.
- Listing work: corrections to existing listings and cleanup of duplicates.
- Page work: a new or improved service or area page, or a rewrite, depending on the plan.
- Technical checks: speed, errors and anything that broke since the last review.
- Tracking: calls and form leads tied back to the source, wherever tracking is in place.
The report explains what changed and why, in plain terms. Expect a short summary of work completed, the numbers that matter for your business, such as calls, form leads and direction requests, map visibility for your main searches, anything that went wrong and the plan for next month.
We lead with business outcomes instead of rank alone. A page can sit high for a search nobody makes and still produce no work, so calls and enquiries come first, with positions as supporting evidence. You also get view access to Search Console, Analytics and the profile, so the figures are never only ours to describe.
We suggest a short call each month to talk the report through. Ask questions freely, because the aim is shared understanding, not a performance. If your phone system or booking software changes, tell us first so tracking keeps working. A report built on broken tracking is worse than no report at all. Ask any agency the same thing about its own reports: what would make these numbers wrong, and how would you know?